Refund Policy

Refund and Returns Policy

Last Updated: June 2026

At BeTTa TV, we strive to provide reliable IPTV services and excellent customer support. Please read our Refund and Returns Policy carefully before purchasing any subscription or service from BeTTa TV.

Refund Eligibility

Our refund policy lasts 30 days from the date of purchase. If more than 30 days have passed since your purchase, we cannot offer a full refund or account credit.

To be eligible for a refund, you must provide proof of purchase and demonstrate that the service was not delivered as described or that a technical issue could not be resolved by our support team.

Non-Refundable Services

The following purchases are generally non-refundable:

Subscription services that have been fully activated and used.
Promotional, discounted, or sale subscriptions.
Free trial conversions after the trial period has ended.
Gift cards or promotional credits.
Downloadable software or digital products.
Services suspended or terminated due to violations of BeTTa TV’s Terms and Conditions.

Partial Refunds

Partial refunds may be granted at BeTTa TV’s sole discretion in the following situations:

Service interruptions caused by circumstances beyond our control.
Technical issues that substantially impact service quality and cannot be resolved.
Billing errors or duplicate charges.
Subscription cancellations requested after partial use of the service.

Refund Process

Once your refund request is received and reviewed, BeTTa TV will notify you by email regarding the approval or rejection of your request.

If approved, your refund will be processed and credited to your original method of payment within a reasonable number of business days, depending on your payment provider and financial institution.

Late or Missing Refunds

If you have not received your refund:

Check your bank account again.
Contact your credit card provider, as processing times may vary.
Contact your bank, as refunds can take several business days to appear.

If you have completed these steps and still have not received your refund, please contact us at:

Email: contact@bettatv.com

Subscription Exchanges

Because BeTTa TV provides digital subscription services, physical exchanges are not applicable.

However, if you purchased the wrong subscription plan, please contact our support team. We may be able to upgrade, downgrade, or adjust your subscription at our discretion.

Gifts and Promotional Subscriptions

If a subscription was purchased as a gift, any approved refund will be issued to the original purchaser using the original payment method.

Gift credits and promotional subscriptions have no cash value and are generally non-refundable.

Service Cancellation

You may cancel your subscription at any time. Cancellation prevents future billing but does not automatically entitle you to a refund for the current billing period unless otherwise required by applicable law.

Access to the Service will remain available until the end of the active subscription period unless terminated for violation of our Terms and Conditions.

Chargebacks

Customers are encouraged to contact BeTTa TV before initiating a chargeback with their financial institution. Filing fraudulent or unjustified chargebacks may result in account suspension or termination.

Need Help?

If you have any questions regarding refunds, billing, or subscription issues, please contact BeTTa TV: